Frequently Asked Questions

FAQ

Manufacturing and Materials

LunchBots food containers are designed in Northern California and responsibly manufactured in Asia. We want you to know that we take the safety of our materials and manufacturing processes seriously. At LunchBots, we offer a full description of our practices because we understand your need to know.

Use and Cleaning

Can LunchBots go in the dishwasher?
Colored lids must be handwashed. Containers and all non-colored stainless steel lids can go in the dishwasher. Thermal food containers should also be handwashed to prevent water retention in the container base. The LunchBots Clicks are dishwasher safe.

Are LunchBots watertight?
The LunchBots lids fit snugly, but they are not watertight. If the food containers will be tossed around in a backpack, we recommend packing dry foods only. However, LunchBots Thermals are watertight and so are our LunchBots Clicks and Dips.

Can LunchBots go in the microwave? Oven? Freezer?
Because they are made of metal, LunchBots should not go in the microwave. Do not put LunchBots in the oven either as the containers will become dangerously hot. LunchBots should not be put in the freezer, however the refrigerator is fine.

Will LunchBots keep food hot?
LunchBots food containers are made from a single layer of stainless steel and are not designed to keep food warm. We do not recommend that you store hot food in them as the container will get very hot. However, our LunchBots Thermal insulated food container will keep food warm for four to five hours.

US and International Retailers

Where are LunchBots currently sold?
LunchBots are currently sold in many stores throughout the United States. Use our US Store Locator to find a local retailer. We also have many International Retailers.

Can I purchase LunchBots online?
Customers in the United States and Canada can purchase directly from LunchBots.com. International customers can purchase LunchBots from one of our International Retailers.

I placed an order on your website. When will my order ship?
All items ship within 1 to 2 business days (excluding weekends and US holidays) from our warehouse in Northern California. Please allow approximately one week for your order to arrive in the U.S. and approximately two weeks for orders to arrive in Canada.

We would like to customize your products. Can our company logo, colors, and name be added to the lid?
We do not currently offer custom logos or colors.

Returns and Replacements

What returns do you accept?
We accept returns of products purchased on LunchBots.com. If you purchased your LunchBots from another retailer, such as Amazon.com, please return them to that retailer.

What is your return policy?
We offer a 30 day no-questions-asked return policy. If for any reason you are not satisfied with your purchase made on LunchBots.com, simply return it within 30 days and we will happily credit your original form of payment.

My product has a manufacturing defect, what should I do?
All LunchBots products have a one year warranty against manufacturer’s defects.

I lost my LunchBots lid, can I buy a replacement?
Yes, LunchBots replacement lids are available for current and original style LunchBots containers.