Manufacturing and Materials
Where are LunchBots manufactured?
LunchBots food containers are designed in Northern California and responsibly manufactured in Asia. The Uno, Duo, Trio, Quad, and Dips are manufactured in China. The Thermals are made in Taiwan and the LunchBots Clicks are made in Korea.
What materials are LunchBots made from?
LunchBots lids and containers are manufactured from the highest quality, food-grade, Type 304 stainless steel. Stainless steel, an alloy made from natural elements, is one of the safest materials for food storage and handling. Commonly known as 18/8 stainless, Type 304 stainless steel resists stains and rust and is both easy to clean and durable. All LunchBots products are BPA-free. The lids for our Thermals and Clicks are made from polypropylene with a silicone seal.
Tell me about the paint on the lids.
The tops of the colored LunchBots lids have been powder coated. Powder coating is a durable finish that does not emit any volatile organic compounds (VOC). The coating is applied electrostatically and then cured in an oven. Any resulting overspray is recycled and reused. The bottom of each lid is not powder coated and is natural stainless steel.
Use and Cleaning
Can LunchBots go in the dishwasher?
Colored lids must be handwashed. Containers and all non-colored stainless steel lids can go in the dishwasher. Thermal food containers should also be handwashed to prevent water retention in the container base. The LunchBots Clicks are dishwasher safe.
Are LunchBots watertight?
The LunchBots lids fit snugly, but they are not watertight. If the food containers will be tossed around in a backpack, we recommend packing dry foods only. However, LunchBots Thermals are watertight and so are our LunchBots Clicks and Dips.
Can LunchBots go in the microwave? Oven? Freezer?
Because they are made of metal, LunchBots should not go in the microwave. Do not put LunchBots in the oven either as the containers will become dangerously hot. LunchBots should not be put in the freezer, however the refrigerator is fine.
Will LunchBots keep food hot?
LunchBots food containers are made from a single layer of stainless steel and are not designed to keep food warm. We do not recommend that you store hot food in them as the container will get very hot. However, our LunchBots Thermal insulated food container will keep food warm for four to five hours. For greatest heat retention, we recommend you preheat the LunchBots Thermal by filling with boiling water for a few minutes before usage.
Ordering: U.S. and International
Where are LunchBots currently sold?
LunchBots are currently sold in many boutiques, natural food stores, and eco-friendly stores throughout the United States and internationally. Please check our store locator.
Can I purchase LunchBots online?
Customers in the United States and Canada can purchase directly from our website. For customers outside of the U.S., you can purchase LunchBots at these international retailers.
I placed an order on your website. When will my order ship?
We typically ship your order within two to three business days.
My group would like to place an order. Do you offer a volume discount?
Yes, please click here for more information about volume discounts.
Returns and Replacements
What returns do you accept?
We accept returns of products purchased on LunchBots.com. If you purchased your LunchBots from another retailer, such as Amazon.com, please return them to that retailer.
What is your return policy?
If for any reason you are not satisfied with your purchase made on LunchBots.com, simply return it within 30 days and we will happily credit your original form of payment. All returns require a Return Authorization Number, please email us at email@example.com and we will promptly issue you one.
Where do I send my return?
You can send your returns to:
745 Distel Drive, #122
Los Altos, CA 94022
Make sure to enclose a copy of your original invoice and include your Return Authorization Number. Please select a shipping method that provides a tracking number and delivery confirmation, and keep a copy of these numbers for your records. We are not responsible for lost returns.
My product has a manufacturing defect, what should I do?
All LunchBots products have a one year warranty against manufacturer’s defects.
I lost my LunchBots lid, can I buy a replacement?
Yes, we do have replacement lids available and you can purchase new lids here: http://www.lunchbots.com/lids.html
School and Group Orders
Do you offer any school fundraising programs?
Yes, we offer a fundraising program for schools in the United States. Please click here for more information.
We are a co-op/non-profit/homeschool. Can we participate in your fundraising program?
Yes, all groups in the United States can participate in our fundraising program.
How long between ordering and delivery?
We typically ship your order within three to five business days.
Are there any sample products available?
We do not have samples available, although we do offer discounted sets of our products on our website.
Can our school logo, colors, and name be added to the lid?
We do not currently offer custom logos or colors.