Frequently Asked Questions
Manufacturing and Materials
LunchBots food containers are designed in Northern California and responsibly manufactured in Asia. We want you to know that we take the safety of our materials and manufacturing processes seriously. At LunchBots, we offer a full description of our practices because we understand your need to know.
Use and Cleaning
Can LunchBots go in the dishwasher?
Our stainless steel containers, lids, and dish set are dishwasher safe. In addition, the LunchBots Dots lids, Rounds, and Clicks are dishwasher safe. Painted lids must be hand washed. Thermal food containers should also be hand washed to protect the vacuum seal.
Are LunchBots watertight?
The LunchBots lids fit snugly, but they are not watertight. If your food containers may be tossed around in a backpack, we recommend packing dry foods only. We do offer a collection of leak proof LunchBots that are watertight. Leak proof items include the LunchBots Rounds, Clicks, Thermals, and Dips.
Can LunchBots go in the microwave? Oven? Freezer?
Because they are made of metal, LunchBots should not go in the microwave. Do not put LunchBots in the oven either as the containers will become dangerously hot. LunchBots should not be put in the freezer, however the refrigerator is fine.
Will LunchBots keep food hot?
LunchBots food containers are made from a single layer of stainless steel and are not designed to keep food warm. We do not recommend that you store hot food in them as the container will get very hot. However, our Thermal insulated food containers will keep food warm for four to five hours.
US and International Retailers
Where are LunchBots currently sold?
LunchBots are currently sold in many stores throughout the United States. Use our US Store Locator to find a local retailer. We also have many International Retailers.
Can I purchase LunchBots online?
Customers in the United States and Canada can purchase directly from LunchBots.com. International customers can purchase LunchBots from one of our International Retailers.
I placed an order on your website. When will my order ship?
All items ship within 1 to 2 business days (excluding weekends and US holidays). Please allow approximately one week for your order to arrive in the U.S. and approximately two weeks for orders to arrive in Canada.
Returns and Replacements
What returns do you accept?
We accept returns of products purchased on LunchBots.com. If you purchased your LunchBots from another retailer, such as Amazon.com, please return them to that retailer. You must fill out a Return Authorization Form.
What is your return policy?
We offer a 30 day no-questions-asked return policy. If for any reason you are not satisfied with your purchase made on LunchBots.com, simply return it within 30 days and we will happily credit your original form of payment. Return postage is your responsibility. You must fill out a Return Authorization Form.
My product has a manufacturing defect, what should I do?
All LunchBots products have a one year warranty against manufacturer’s defects. You must fill out a Warranty Claim Form.
I lost my LunchBots lid, can I buy a replacement?
Yes, replacement lids are available for many LunchBots containers.